The Econsortium Group, Inc.
Effective Date: September 22, 2026
To start a warranty claim, return, or exchange, contact your account representative or ecsales@econsortium.com
Policy Owner: Andrew Oberweger, VP of Operations and Sales — andrew@econsortium.com, (713) 974-6680
Approved by: Mustafa Conchinwala, Partner
Warranty
The Econsortium Group, Inc. (“eConsortium”) sells and installs products manufactured or distributed by third parties. Warranty coverage for these products is provided by the original manufacturer or distributor and follows their published guidelines, terms, and restrictions, which vary by product, product line, and manufacturer. eConsortium will assist customers in identifying the applicable manufacturer warranty for a given product and in initiating a warranty claim, but does not independently extend warranty terms beyond what the manufacturer or distributor provides.
For cabling installation and other labor performed directly by eConsortium, workmanship warranty terms, where offered, are specified in the applicable statement of work or contract for that engagement.
Returns and Exchanges
eConsortium will do everything within its power to secure a refund or exchange for a customer within reason, consistent with the return policies of the manufacturer or distributor of the product in question. Because return eligibility, timeframes, and conditions are set by each manufacturer or distributor and vary by product, eConsortium works on the customer’s behalf to pursue the best outcome available under those terms.
The following may apply to a given return or exchange, depending on the manufacturer’s or distributor’s policy for that product:
- Restocking fees, where charged by the manufacturer or distributor
- Return shipping costs
- Price differences between the original purchase price and current pricing at the time of exchange
How to Request a Warranty Claim, Return, or Exchange
Customers should contact their eConsortium account representative, or reach our support team at [NEEDS SME INPUT: confirm the contact — existing support/sales inbox, or a dedicated address] with the product, purchase/order information, and a description of the issue. eConsortium will confirm the applicable manufacturer or distributor policy and manage the claim, return, or exchange process on the customer’s behalf.
Revision History
| Version | Date | Description | Approved By |
| 1.0 | September 22, 2026 | Policy established and published on econsortium.com in connection with COOP2026SOL-00008 | Mustafa Conchinwala, Partner |