Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, then determines and implements solution.
Responsibilities and Duties
PRIMARY RESPONSIBILITIES* Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.* Respond to queries either in person or over the phone.* Train computer users when necessary.* Maintain daily performance of computer systems.* Respond to email messages for customers seeking help.* Ask questions to determine nature of problem.* Walk customer through problem-solving process.* Install, modify, and repair computer hardware and software.* Clean up computers.* Run diagnostic programs to resolve problems.* Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.* Install computer peripherals for users.* Follow up with customers to ensure issue has been resolved.* Run reports to determine malfunctions that continue to occ
Qualifications and Skills
* Some working experience in providing help desk support* Proficiency in English* Working knowledge of help desk software, databases and remote control* Strong client-facing and communication skills* Troubleshooting and multi-tasking skills* Customer service orientation
Job Types: Part or Full Time